{This article was adapted from the Universal Standards for Social Performance Management Implementation Guide.} There are key initiatives that are currently driving positive change in Ghana’s microfinance sector. Together, these...Continue reading
Category: Publications
For articles published by staff for research and educational purposes
Client Service Strategies
Are you worried that you are not attracting and retaining clients? Are you hearing your clients complain about your services and products? Do you sincerely believe that you can serve...Continue reading
Policing the Policeman: The Governance Role in Microfinance Companies
Who polices the policeman? Funny as it may sound, it is a very important question that needs to be addressed in everybody’s life—be it on the personal or professional level....Continue reading
Why the need for a Credit Strategy?
Effective management of the loan portfolio and the overall credit function is fundamental to an MFC’s soundness. Loan Portfolio Management (LPM) is the process by which risks that are inherent in the...Continue reading
How Well Is Your MFC Adhering to the Client Protection Principles?
The Client Protection Principles are basic principles in microfinance that aid microfinance providers to practice smart business and in the process exhibit good ethics. They are the minimum standards clients...Continue reading
